GoCheckLog Support
Need help with Journey Monitor or your GoCheckLog account? Start with the guides below or contact us directly.
Getting Started
Connect your HighLevel account
GoCheckLog connects to one HighLevel location using OAuth. Journey Monitor uses read-only access and does not create, edit, or delete records in your HighLevel account.
Find the Contact ID
Journey Monitor starts with the HighLevel Contact ID for the customer you want to investigate.
Open the contact in HighLevel and copy the Contact ID, then paste it into Journey Monitor and select Inspect Journey.
Run your first investigation
Enter the Contact ID and select Inspect Journey.
GoCheckLog retrieves the available records associated with that contact across the contact record, opportunities, appointments, conversations, and messages.
Understanding Your Results
Journey at a Glance
This gives you a quick view of the records GoCheckLog found across the customer journey so you can see where additional investigation may be needed.
Observed vs. Inferred
Observed means the finding comes directly from evidence available in HighLevel's records.
Inferred means GoCheckLog reached a conclusion based on the available evidence.
GoCheckLog keeps the distinction visible so you know which findings are facts from the records and which involve reasoning from those records.
Recommended Actions
When GoCheckLog identifies something worth investigating, Recommended Actions prioritize what to check next and can direct you to the relevant area of HighLevel.
GoCheckLog does not inspect your HighLevel workflow configuration or determine what a workflow was supposed to do.
Your HighLevel Connection
Is GoCheckLog read-only?
Yes. Journey Monitor uses read-only HighLevel permissions. It does not create, change, or delete your HighLevel records.
Does GoCheckLog store the customer records it investigates?
No. The HighLevel records retrieved for a Journey Monitor investigation are not stored by GoCheckLog.
How do I disconnect GoCheckLog?
If you connected a location from a GoCheckLog account: open your account page in GoCheckLog and select Disconnect. This deletes GoCheckLog's stored copy of the connection. It does not uninstall the app inside HighLevel, so to revoke access completely, also remove the app from that location in HighLevel.
If you installed GoCheckLog from the HighLevel Marketplace and open it inside HighLevel: there is no disconnect control inside HighLevel. Remove the app from the location in HighLevel.
For more information about access, permissions, and data handling, visit Security.
Still Need Help?
Sometimes the fastest answer is simply to ask.
Michael Drayton
GoCrewIT LLC
Chicago, IL
WhatsApp: +1 773 234-3045
When contacting support about an investigation, include the issue you're trying to understand and any relevant screenshots.
Please don't send passwords, API keys, OAuth credentials, or other account secrets.